Frequently Asked Questions
General
How long has BKC Technology LLC been
in business?
Do you offer 24/7 technical support?
How do I reach technical support?
Do I have to sign a contract to use your service?
Why are contracts used? And, why for some services,
but not others?
How long has BKC Technology
LLC been in business?
BKC Technology was formed with
the State of Indiana on February 27, 2003
Do you offer 24/7 technical support?
Not at this time. Support is
offered 7 days a week from 9AM to 10 PM via email.
How do I reach technical support?
BKC Technology offers support 7 days a
week from 9AM to 10 PM via email. Please direct all support inquiries
to support@bkctechnology.com. Email is the fastest method to reach
BKC Technology for support. You may also contact BKC Technology
via telephone, but email is the preferred and most efficient method
at this time.
Do I have to sign a contract to use
your service?
Contracts ARE used for the following:
• Web Design
• Website Maintenance (hosted by someone other than BKC Technology)
• Graphic Design
• Custom-built Computers
Contracts are NOT needed for the following:
• Web Hosting
• Website Maintenance (on BKC Technology servers – our
hosting)
• Computer Upgrades
• Computer Repair, Troubleshooting, Optimization
Why are contracts used? And, why for
some services, but not others?
The use of a contract is for
the benefit and protection of both parties involved. A contract
helps layout each side of the transaction by describing in detail
what is expected of each party. I feel a contract is a positive
thing and hope that my clients do as well. I will be happy to discuss
the contract(s) in as much detail as desired with potential clients.
Services that utilize a contract do so
because of the inherent resources (i.e. time, effort, money, etc.)
involved in those services. If a contract is desired by either party
for a service above that does not generally utilize a contract,
may be requested and discussed.
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