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Frequently Asked Questions

General

How long has BKC Technology LLC been in business?
Do you offer 24/7 technical support?
How do I reach technical support?
Do I have to sign a contract to use your service?
Why are contracts used? And, why for some services, but not others?

 

How long has BKC Technology LLC been in business?
BKC Technology was formed with the State of Indiana on February 27, 2003

Do you offer 24/7 technical support?
Not at this time. Support is offered 7 days a week from 9AM to 10 PM via email.

How do I reach technical support?
BKC Technology offers support 7 days a week from 9AM to 10 PM via email. Please direct all support inquiries to support@bkctechnology.com. Email is the fastest method to reach BKC Technology for support. You may also contact BKC Technology via telephone, but email is the preferred and most efficient method at this time.

Do I have to sign a contract to use your service?
Contracts ARE used for the following:
• Web Design
• Website Maintenance (hosted by someone other than BKC Technology)
• Graphic Design
• Custom-built Computers

Contracts are NOT needed for the following:
• Web Hosting
• Website Maintenance (on BKC Technology servers – our hosting)
• Computer Upgrades
• Computer Repair, Troubleshooting, Optimization

Why are contracts used? And, why for some services, but not others?
The use of a contract is for the benefit and protection of both parties involved. A contract helps layout each side of the transaction by describing in detail what is expected of each party. I feel a contract is a positive thing and hope that my clients do as well. I will be happy to discuss the contract(s) in as much detail as desired with potential clients.

Services that utilize a contract do so because of the inherent resources (i.e. time, effort, money, etc.) involved in those services. If a contract is desired by either party for a service above that does not generally utilize a contract, may be requested and discussed.

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