Left Navigation Bar
Left Navigation Bar
Left Navigation Bar
Left Navigation Bar
Left Navigation Bar
Left Navigation Bar
Left Navigation Bar
Left Navigation Bar
Left Navigation Bar
Left Navigation Bar
Left Navigation Bar
Left Navigation Bar
Left Navigation Bar
Left Navigation Bar
Left Navigation Bar

Frequently Asked Questions

PC Sales & Service

Do you choose the individual components of the computer I contract with you to build?
If I want you to recommend/choose the components that go into building my computer, how will you choose?
Do you recommend any particular brands of the individual components over another?
Do you obtain the components or do I buy them and then give them to you to build the computer?
Do you have an operating system (i.e. Windows XP) and other software (i.e. Microsoft Word, Norton Antivirus) that you can or will put on the computer for me to use?
What software, at a minimum, do I need for you to build my computer completely?
Do you require a deposit prior to building my computer? If so, why?
How long does it take once I give you the information you need to start building my computer?
What kind of warranty do you provide for the computers you build?
What do I do if I simply run into a problem down the road with my computer? Can I contact you for help?
My old computer is having some problems; do I need to bring my computer to you or can you come here to work on it?
I have a Dell / HP / Compaq / Other Brand of computer that IS under warranty that is having problems, can you help me?
I have a Dell / HP / Compaq / Other Brand of computer OUT OF warranty that is having problems, can you help me?
How long will it take you to fix my computer problems?
What kind of warranty do you provide for the computers you service?
Will you give me a discount if I let you have my old component (i.e. video card, modem, etc.) when you upgrade to a new one for me?
I need some help upgrading/fixing my computer; can I watch and learn from you as you are doing the work?
Can you guarantee me that my data will not be lost or corrupt when you work on my computer problem?

 

Do you choose the individual components of the computer I contract with you to build?
That is totally up to each customer. Typically, a custom-built computer is chosen due to the user wanting a PC that is built with a particular purpose (i.e. video editing, Gaming, etc.) in mind. Thus, each type of computer would be best built around components that excel in their specific areas. You can choose the components or I can make recommendations or somewhere in the middle – that is totally up to you.

If I want you to recommend/choose the components that go into building my computer, how will you choose?
I will choose based on three variables: 1) Your budget 2) What you want your computer to do 3) availability of the specific brand/type of component.

Do you recommend any particular brands of the individual components over another?
Like many consumer items, there are good brands and bad brands … and everything in-between. I only recommend brands for individual components that have proven track records for reliability and high-performance. I will build a computer with any components that the customer wants or chooses; however, with computer components, many times inexpensive components equate to cheap components.

Do you obtain the components or do I buy them and then give them to you to build the computer?
If you prefer to obtain the components and then provide them to me, that is fine. Or, I can buy the components for you as long as pre-payment is provided for those components before they are ordered.

Do you have an operating system (i.e. Windows XP) and other software (i.e. Microsoft Word, Norton Antivirus) that you can or will put on the computer for me to use?
No, new software will need to be purchased and provided to me prior to completion of the computer. I do not keep software in stock and do not offer any copies of software for use or for sale.

What software, at a minimum, do I need for you to build my computer completely?
A Windows Operating System such as Windows XP is needed at a minimum for the computer to be ready to use. However, if you prefer that I build the computer and not load an operating system, that is your choice as well. In this scenario, you or someone will need to format the hard drive and install an operating system before the computer can be used.

Do you require a deposit prior to building my computer? If so, why?
A deposit and/or pre-payment for the cost of the components if BKC Technology obtains them is required.

How long does it take once I give you the information you need to start building my computer?
Tough question to answer given the nature of building a computer involves so many variables and every computer being built will present its own unique challenges. A couple of things that can delay the completion is receiving the components that are being shipped as well as unforeseen problems when two or more components have compatibility problems with one another. In most instances, once the parts are obtained and work begins, you are looking at 3 to 10 days.

What kind of warranty do you provide for the computers you build?
I provide free phone and email support for 30 days from the date the computer is completed/delivered. If you experience a problem with the computer I can take a look at it. Within the 30-day timeframe, if the problem occurred due in part to something that BKC Technology failed to do or similar, there will be no charge for labor. However, if the problem was not due to BKC Technology, regular fees will be due for any work performed to address the problem.

What do I do if I run into a problem down the road with my computer? Can I contact you for help?
Yes, you may contact BKC Technology for assistance in troubleshooting and repairing your computer. Regular hourly rates will apply.

My old computer is having some problems; do I need to bring my computer to you or can you come here to work on it?
My preference and recommendation is to work on the computer at BKC Technology. If I need to come pick up the computer or if I will be working on the computer where it resides, there will be a $25 service call fee in addition to the hourly rate. If the computer is brought to BKC Technology for service, the $25 fee does not apply.

I have a Dell / HP / Compaq / Other Brand of computer that IS under warranty that is having problems, can you help me?
Yes, I can assist. However, if your computer is still under the Mfr or extended warranty, my recommendation is for you to contact the Mfr first to resolve the problem. Many times, a call to technical support will resolve the problem after a few minutes and there is no charge involved.

I have a Dell / HP / Compaq / Other Brand of computer OUT OF warranty that is having problems, can you help me?
Yes, I can assist. Regular hourly rates will apply.

How long will it take you to fix my computer problems?
I wish I could give you a quick and accurate answer to this inquiry. However, every computer problem is different and every computer is different. Depending upon the nature of the problem, it could take 10 minutes or 2 weeks.

What kind of warranty do you provide for the computers you service?
I provide free phone and email support related to the initial problem(s) for 10 days from the date the service is completed. If you experience the same or similar problem with the computer after the service is completed, I can take a look at it. Within the 10 day timeframe, if the problem was not resolved by BKC Technology, there will be no charge for the additional labor to resolve the problem. However, if the problem is unrelated to the original reason for service performed, regular fees will be due for any work performed.

Will you give me a discount if I let you have my old component (i.e. video card, modem, etc.) when you upgrade to a new one for me?
No, in nearly all instances, the part being replaced will have no value to BKC Technology. Computer components change often due to the technology evolving at such a high rate.

I need some help upgrading/fixing my computer; can I watch and learn from you as you are doing the work?
Most folks who work on computers will tell you NO. However, BKC Technology encourages all individuals to learn about their computers and how they work. If you are interested in observing while your computer is being serviced, in most cases we can work something out. Simply let me know about your desire ahead of time so we can determine if it is feasible or not.

Can you guarantee me that my data will not be lost or corrupt when you work on my computer problem?
Unfortunately, there is no guarantee, depending on the type of problem, that your data will be 100% totally safe. However, there have been very few instances where data has been lost or corrupted beyond repair in my experience of working on computers. Every precaution is taken by BKC Technology to ensure that your data is preserved when service is performed.

< Top of Page >