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Frequently Asked Questions

Web Hosting

Does my hosting plan include a control panel?
What is Cpanel™? Do you have a Demo?
Can I track how many people visit my Web site?
Can I access my domain name with and without the www?
Can I upgrade my hosting plan at any time?
Do I have unlimited access to update my pages?
Do you offer telnet or shell access?
Do you provide dial-up Internet access?
Do you support Active Server Pages (ASP) or Cold Fusion?
Do you support FrontPage Extensions?
How many Email addresses do I get?
How do I set up my email?
How do I upload my files?
Does my website have its own IP number or is it shared?
What is included in my hosting package?
What if I want to upgrade my hosting plan?
How long does it take to set up a new account?
Is there a trial period or money-back guarantee?
How much assistance do you provide for my website?
What are the setup fees and monthly costs involved?
Are there any hidden costs?
Is there a discount if I pre-pay for several months in advance?
How am I billed?
What form of payment do you accept?
Do I have to sign a contract to use your service?
Why are contracts used? And, why for some services, but not others?
May I view your Terms Of Service?
What if my site breaks your "acceptable usage policy" rules?
Do you have a Service Level Agreement (SLA)?
What kind of connection does BKC Technology have to the Internet?
What kind of servers are you using?
What platform or Operating System (OS) does BKC Technology use?
Where are BKC Technology's servers located?
How is my website monitored?
What is the uptime?
Do you have battery backups and generators?
What kind of security does the Data Center have?
What about software upgrades?
What if the server my website is on gets hacked or attacked?
What if the hardware fails?
Will you place any ads on my site?
Why should I choose BKC Technology as my web host?
Ok, I'm convinced, how do I transfer my domain name to BKC Technology without downtime?
What happens if I decide to leave BKC Technology?

 

Does my hosting plan include a control panel?
Yes. Every BKC Technology web hosting package comes with a web browser based control panel. The control panel includes many features including; email configurations, chat rooms, mailing lists, pre-installed cgi scripts, databases, and much, much more.

What is Cpanel™? Do you have a Demo?
CPanel™ is the brand name of the web browser control panel software that BKC Technology utilizes on its web hosting packages. A demo of the control panel can be found here.

Can I track how many people visit my Web site?
All accounts come with a powerful Site Statistics Tool in the Control Panel that shows hits, referrer logs, country stats and more! We have the following statistics program available for you:
• AWStats
• Webalizer
• Analog Statistics

You can even look at this data in a graphical format showing daily, monthly and yearly activity.

Can I access my domain name with and without the www?
Yes, you can access your website with or without the "www", or third-level-domain. Many hosting solutions now include this capability. This way, you can access your website by navigating to either "www.yourdomain.com" or "yourdomain.com".

Can I upgrade my hosting plan at any time?
Yes, you may change your hosting plan at any time. Simply email or contact us with your request.

Do I have unlimited access to update my pages?
Yes, you can edit your website whenever you like using FTP/Shell or via the File Manager included in your control panel.

Do you offer telnet or shell access?
Yes, telnet and shell access is available. Linux shell is available via SSH (secure shell). Most UNIX clients will already have an SSH application installed.

Do you provide dial-up Internet access?
No. Dial-up internet access is not offered. However, we do offer consultation services to assist you in choosing a internet service provider to meet your needs.

Do you support Active Server Pages (ASP) or Cold Fusion?
No, our servers are UNIX based and we do not support ASP or Cold Fusion. These are only supported on Microsoft's Windows NT platform.

Do you support FrontPage Extensions?
Yes!

How many Email addresses do I get?
Unlimited emails are available.

How do I set up my email?
BKC Technology web hosting clients can set up POP Accounts, Forwarders/Aliases, & Auto-Responders in the Web Browser Control Panel that comes with every BKC Technology web hosting package. This can be done by yourself, and without any assistance from the BKC Technology staff. BKC Technology web design clients who choose BKC Technology as their web host may request specific email accounts be created when the Hosting Plan is chosen and setup at no additional charge.

How do I upload my files?
All BKC Technology web hosting packages allow the usage of FTP, Telnet, SSH, File Manager, MS FrontPage™, and other web development publishing programs, to upload files to your website.

Does my website have its own IP number or is it shared?
Traditionally all BKC Technology hosting packages come with a dedicated IP address.

What is included in my hosting package?
BKC Technology provides hardware, software, support, and system administration for your BKC Technology shared hosting solution. The software provided includes the operating system, ftp & email software, web server software, and a control panel. BKC Technology even includes free e-commerce shopping cart software. Everything you need to conduct business on the Internet, or maintain a personal website, is included in your BKC Technology hosting solution. BKC Technology will provide basic support whenever possible on services/software that we provide you with your account. Unless you are a BKC Technology web design customer, BKC Technology does not develop your website for you, nor provide tech support on how to use software products that we do not provide to you directly. We are always more than willing to help you if we can time permitting.

What if I want to upgrade my hosting plan?
You may upgrade or downgrade your BKC Technology web hosting package at any time. You will be required to pay the difference in the plan you are upgrading to, should you decide to choose a larger plan. You will then pay the new monthly fee for the new account package that you select.

How long does it take to set up a new account?
Typically a new account can be setup within 24hrs.

Is there a trial period or money-back guarantee?
BKC Technology offers a full 30 day money back guarantee. No questions asked. If you are not happy for any reason, cancel your BKC Technology hosting service within 30 days of signup and your full setup fee and monthly costs will be refunded. The only exception to a refund is if you violate BKC Technology Terms of Service (TOS). Violations of the TOS usually are due to spamming, hacking, and illegal content. Your account can be cancelled ONLY by submitting a written cancellation request which includes your full name, address, phone number, and the domain name(s) associated with the hosting service. Other methods of cancellation are not valid.

How much assistance do you provide for my website?
BKC Technology will assist you with all support for services provided directly thru BKC Technology. We will help you with basic settings for your email software and ftp client, as well as assist you with using the web browser control panel. BKC Technology is not responsible for teaching you how to use another company's products. For example: BKC Technology will assist you with the settings for using MS Frontpage™, but we will not teach you how to actually use the product itself. You need to contact the software maker in such a situation, who provides tech support for how to use their product. BKC Technology cannot even attempt to support all the thousands of software products on the market. BKC Technology will attempt to provide some tech support for the most popular programs our clients use. BKC Technology is not responsible for assisting with your own programs and cgi scripts. If you choose to install your own programs and cgi scripts on your site, you are responsible fully for installing them. BKC Technology will provide support for any program or cgi script that we provide pre-installed with your web hosting package. BKC Technology is not responsible for designing, nor developing, your website, including HTML and/or images unless you are also a BKC Technology web design client. BKC Technology will attempt to give a quick look at your design/development problem, and offer a suggestion if it is a small issue. Anything complicated relating to design/development is not the responsibility of BKC Technology.

What are the setup fees and monthly costs involved?
BKC Technology charges a one-time setup fee of $25. Monthly hosting rates can be found on the Web Host Pricing page.

Are there any hidden costs?
No. All costs are stated plainly on our website. We do not hide fees in fine print, or in our terms of service pages. The only costs that are commonly found to occur beyond your expected flat monthly rates per service are those due to increased disk space or bandwidth usage. Pricing for such is plainly stated on our website. BKC Technology very often will allow you to upgrade your packages to the next size up, should you see an increase in disk space levels or bandwidth usage for the current month, and not want to pay for such additional usage. Disk space usage and availability, as well as estimated bandwidth usage, is available to you in the majority of the control panel versions included with the hosting packages.

Is there a discount if I pre-pay for several months in advance?
BKC Technology offers 5% discount on 6 month pre-payment and 10% discount on 1year pre-payment.

How am I billed?
BKC Technology will invoice you every 3 months (quarterly) via email. Upon request of the client, BKC Technology will mail a hard copy of the invoice. You can request a quarterly statement via email as well, at any time. Special arrangements can be made for custom billing requirements. BKC Technology accepts PayPal as brian@bkctechnology.com (all major credit cards or debit cards and electronic checks accepted), Company Checks, Personal Checks, Money Orders, Cashiers Check, and Cash.

What forms of payment do you accept?
The following methods of payment are accepted:
• Cash
• Check
• PayPal – all major credit cards, debit cards, and electronic checks
Note: You do NOT have to be a PayPal member to make payments via PayPal.

Do I have to sign a contract to use your service?
Contracts ARE used for the following:
• Web Design
• Website Maintenance (hosted by someone other than BKC Technology)
• Graphic Design
• Custom-built Computers

Contracts are NOT needed for the following:
• Web Hosting
• Website Maintenance (on BKC Technology servers – our hosting)
• Computer Upgrades
• Computer Repair, Troubleshooting, Optimization

Why are contracts used? And, why for some services, but not others?
The use of a contract is for the benefit and protection of both parties involved. A contract helps layout each side of the transaction by describing in detail what is expected of each party. I feel a contract is a positive thing and hope that my clients do as well. I will be happy to discuss the contract(s) in as much detail as desired with potential clients.

Services that utilize a contract do so because of the inherent resources (i.e. time, effort, money, etc.) involved in those services. If a contract is desired by either party for a service above that does not generally utilize a contract, may be requested and discussed.

May I view your Terms Of Service?
The BKC Technology terms of service (TOS), including policy and service guidelines, are available online at http://www.BKC Technology.com/terms.htm.

What if my site breaks your "acceptable usage policy" rules?
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurrence is dealt with on a case by case basis, and we attempt to resolve the violation of the rules with every client. Notification will be sent, if BKC Technology takes any action on your account.

Do you have a Service Level Agreement (SLA)?
The BKC Technology service level agreement (SLA) is available online at: http://www.BKC Technology.com/sla.htm.

What kind of connection does BKC Technology have to the Internet?
BKC Technology is a premier hosting provider, providing reliable, scalable solutions for customers of all sizes and services. Located in the carrier-neutral Equinix Chicago Data Center, BKC Technology, Inc has access to all the major carriers in Chicago without the need for local loop circuits.

What kind of servers are you using?
The average shared server is a QUAD XEON processor system, with 4048MB RAM, and RAID hard drive(s). All servers run spare hard drives for backup requirements.

What platform or Operating System (OS) does BKC Technology use?
We are running RedHat Linux 7.x and the Apache WebServer. All servers are running the latest version of the PHP and Perl programming languages!

Where are BKC Technology's servers located?
Equinix Chicago Data Center

How is my website monitored?
Internal and external monitoring systems exist for every server in the Data Center. The servers are checked every 5 minutes via network monitoring software. Uptime is monitored as well as individual features and services running on each server. The appropriate staff is notified via alarms, email, screen pop-ups, and paging, if a problem occurs.

What is the uptime?
BKC Technology strives to maintain a 99.5% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, nor "Acts of God". Our definition of "Act of God" includes; fire, flood, tornado, earthquake, Telco fiber issues (i.e. Verizon™ cutting a fiber line somewhere), backbone peering point issues (i.e. UUNet™ having a router go down in Virginia that wipes out internet service for the entire East Coast), hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If BKC Technology fails to meet its 99.5% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. BKC Technology does not credit a full month's service if we only have 99.4% uptime. This would not be financially healthy for BKC Technology, and in turn would only negatively affect the service level BKC Technology provides to you. "Partial refunds for partial downtime" is our standard policy.

Do you have battery backups and generators?
Our Network Operations Center is backed up and protected by UPS (Uninterruptible Power Supply) systems. In a very rare case of utility outages, our auto-start generators start automatically, taking over for the UPS system and supplying all necessary power for our Network Operations Center. APC™, Tripp-Lite™, & Liebert™ UPS Systems provide the power backups, along with Kohler™ generator systems.

What kind of security does the Data Center have?
The Data Center in Chicago, IL USA is a high security facility. Double metal security doors, with interior gating, protect the main entrance to the facility. The windows-less facility has advanced security, fire, temperature, and flood alarms, directly piped into the Security Monitoring Company via phone, cellular, and internet connections. A 16-camera digital video system monitors the interior and exterior of the Data Center. This video system is monitored internally at the facility and externally. The video data is recorded live both on and off site, and stored for several months ahead. Visitors cannot gain access into the facility without employee escort. The physical servers and equipment area is secured from the visitor's area by huge metal doors, as well as metal sheeting and bulletproof glass walls. Armed guards are planned for the future, but not a necessity at this junction.

What about software upgrades?
We fully follow all trends in the industry, and monitor all support/bug announcement groups. If a new bug or security vulnerability is found, systems are immediately upgraded. Microsoft™ regularly release patches for the Windows™ based systems, and systems are auto-updated every night from security patch websites. As new software is released, including new versions of operating systems, the new software is evaluated. If the software's new version does not have any security issues, or bug problems, the upgrade is implemented.

What if the server my website is on gets hacked or attacked?
Individually hacked websites are rare. If such occurs, usually they are a target for a reason; hate sites, pirated software, etc.. BKC Technology does not host such websites. If such material is found on a BKC Technology server, it is deleted immediately and the user's account cancelled. Usually the target is the whole server itself. Hackers usually go after a server just to say that "they did", or to use the server to bounce off of to hack something more important. Rarely are any users' files on the server damaged, erased, or modified. For this reason, once a hacker is detected, a server can usually be cleaned up and the hacker locked back out within a matter of hours. At that time the server is restored to full security levels, as if the hack has never occurred. Most hackers get into a system thru valid user accounts. We recommend you use complicated passwords for your account. BKC Technology strictly reviews all orders for new clients, to make sure they are legitimate. Unfortunately, some fake orders do get thru the system, and that is one way a hacker can gain initial access. Security checks are run on the servers daily, so even if a hacker does get in, they are found and dealt with quickly. Most hackers are not malicious; they are just playing or testing their abilities. If an individual attacks the whole Data Center, measures are in place to cut off such floods and attacks automatically at the backbone level and the router level. Firewall technology is used to fend off most common methods of flooding and attacks to the network.

What if the hardware fails?
Replacement parts are stocked for all servers. Hardware failures are uncommon, but they do happen, and are a part of the hosting business. All failed hardware will be repaired promptly, to minimize any downtime caused by such.

Will you place any ads on my site?
No!

Why should I choose BKC Technology as my web host?
Simple -- BKC Technology maintains a feature rich hosting package. BKC Technology offers Cpanel™ on its packages, the premier software in the business. BKC Technology offers a 30 day full money back guarantee for new clients that sign up. A personal touch is offered unlike any other hosting company -- so you really cannot loose by selecting BKC Technology.

Ok, I'm convinced, how do I transfer my domain name to BKC Technology without downtime?
Once you have signed up for one of BKC Technology’s web hosting plans, you will receive an email with Account Setup information with this information including the following:

Upload your files to our server via FTP or your favorite web development application.
Contact your domain name registrar (i.e. Network Solutions, GoDaddy, etc.) and have your domain name pointed to our name servers:
NS1.BKCTECHNOLOGY.COM
NS2.BKCTECHNOLOGY.COM

It can take 48 to 72 hours for your registrar to completely update your name server change. Once updated, your domain name will point to your website that you have with us automatically.
After you confirm that your website is pointed to BKC Technology’s, you can contact your previous hosting provider and cancel your account.

What happens if I decide to leave BKC Technology?
You are free to leave at any time.

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